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Trust and safety

Report a supplier, buyer or intermediary

Counterfeit certificates, someone claiming to represent a factory they do not, products that do not match what was quoted, or a request to pay outside the platform. Reports go to the Exportain trust and safety team and are reviewed by a person.

1. Who are you reporting?

2. What happened

3. Description and evidence

Sending evidence documents

Files cannot be uploaded on this form yet. Submit the report first — the confirmation screen gives you a case number. Email your certificates, screenshots, invoices, or wire instructions to support@exportain.com quoting that case number and they will be attached to the open case.

Filing anonymously? Leave the documents out and describe them in detail above — certificate numbers, dates, account names, and the exact wording used. Emailing evidence would identify you.

4. About you